Future Product Days 2025

Psychology in Product Design

Key Takeaways

  • 1. Design is telepathy

    But how does one telepathize? The first step is to truly know your audience. Telepathy in design isn’t about shouting louder, it’s about tuning into the right frequency - a frequency your audience is already able to receive. Scientific research and theory give us the lens to understand perception, cognition, and behavior, so we can craft signals in our design that resonate.

  • 2. Best practice provides access to the brain’s shortcuts

    By aligning your design with established best practices and familiar interaction patterns, you tap into users’ existing neural pathways. This alignment reduces the need for new learning and reinforces pathways through repetition, in line with principles of neuroplasticity.

  • 3. Metaphors make use of existing mental models

    Using metaphors and archetypes (such as familiar real-world analogies in interfaces or archetypes in your communication) helps reduce cognitive load by mapping new concepts onto existing mental models.

  • 4. There is a hierarchy of perception

    Not all things are perceived equally; there is a hierarchy to perception where noticing pre-attentive attributes (e.g. colour, motion, sound) is done almost instantly, symbol interpretation (e.g.  icons, images) takes slightly longer, and reading text is the slowest. 

  • 5. Humans don't really see - we construct

    Every second, our senses take in millions of inputs, but our brain’s operating system selects only a tiny fraction to shape how we experience the world, guided by our knowledge, emotions, and past experiences.

  • 6. Each product requires specific knowledge

    Grounding design decisions in empirical research and established theories about both the target audience and the domain ensures solutions are evidence-based, scientifically validated, and aligned with users’ real cognitive, emotional, and behavioral realities.

Craft Exceptional User Experiences by Understanding the Science of the Mind

About the session
We all know the importance of empathizing with users, but how often do we consider the perspectives of our entire species? By drawing on psychological research and theories of human perception, cognition, emotion, and behavior, we can tap into insights that apply to nearly 8 billion potential users. This talk explores how understanding universal human tendencies can help us design better, more intuitive and engaging user experiences.

About the speaker
Frederikke L. Tholander is an independent design consultant working with Danish and international clients. Through her unique blend of design thinking and psychological insights, she helps clients understand the complex relationship between human beings and designed products, services, and experiences. Whether collaborating with cross-functional teams or leading design workshops, her goal is to help create design solutions that are grounded in a deep understanding of human cognition and behavior. In addition to her client work, Frederikke is passionate about sharing her knowledge and gaining fresh perspectives. She serves as a guest teacher at Aarhus University, Designskolen Kolding, and Hyper Island, where she teaches courses on design thinking methods, ethical considerations in design, and collaboration.